Refund policy

 

🔁 Return & Refund Policy

 

At [SHOPARX], customer satisfaction is our priority. We offer a fair and transparent return and refund policy.

1. Return Eligibility Criteria

You may request a return if:

  • The product is damaged or defective

  • You received the wrong item

  • The product is unused and in original packaging

  • The request is made within [10 DAYS] of delivery

Products must be returned in the same condition they were received.

2. Return Timeframe

All return requests must be submitted within [5 DAYS] from the date of delivery.
Requests submitted after this period may not be approved.

To request a return, contact us at:
📩 [shoparx63@gmail.com]
Include your order number and reason for return.

3. Refund Process & Timing

Once your return is received and inspected:

  • Approved refunds will be processed within [20.25 DAYS]

  • Refunds are issued to the original payment method

  • You will receive an email confirmation once processed

Please note: Banks or payment providers may take additional time to reflect the refund.

4. Exchange Options

If you received a damaged or incorrect product, we may offer:

  • A free replacement
    OR

  • An exchange (subject to availability)

Please contact us with photos/video proof to speed up the process.

5. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within [5 DAYS] of delivery

  • Provide clear photos or video of the issue

  • We will arrange replacement or refund after verification

We handle such cases with priority.

6. Non-Returnable Items

The following items are generally non-returnable:

  • Used or wrong products

  • Items damaged due to customer misuse

  • Products returned without original packaging

  • Products on clearance or final sale (if mentioned on product page)

  • Digital products (if applicable)

7. Return Shipping Costs

  • If the return is due to our mistake (wrong or damaged item), we will cover the return shipping.

  • If the return is due to change of mind, the customer may be responsible for return shipping costs.

8. Contact Us

For any return or refund-related questions, contact us:

📩 Email: [shoparx63@gmail.com]
We aim to respond within 24–48 hours.